BullsEye Department Spotlight: Sales Engineering

Recently, we spoke with James McHale, Sales Engineer Supervisor, about the team’s goals, recent accomplishments, challenges, and the many ways they contribute to our overall success.

Q: What are the Sales Engineering team’s goals?

• Drive revenue
• To assist new and existing client with solutions that will fit their needs.
• Act as the technical expert supporting sales teams, and to help ensure technical accuracy before handing order off for service delivery.

Q: Tell us about some of the functions of the Sales Engineering team.

• Trusted technical resource for BullsEye employees, partners, and clients, we assist in explaining and their understanding of complicated technical scenarios and solutions. Simply, we explain, solve problems, and evoke trust.
• On-going training of all sales of new product offerings.

Q: Does the Sales Engineering team interface with other departments?

• Continually, Sales Engineering is the focal point of Revenue and Operations and a resource for both external and internal clients.

Q: What is ONE word that best describes a “day in the life” of the Sales Engineering team?

• Consultant

Q: What are some challenges the Sales Engineering team faces?

• Working with clients/partners that have gaps of documentation and do not always have a full understand their current environment and their own requirements.
• Balancing needed business processes, while not losing touch with what it is to be a client.

Q: How does the Sales Engineering team promote morale and collaboration within the team?

• We are a small and supportive team that is always willing to share our strengths to help someone improve their weaknesses. Everyone collaborates to come up with the best answer/solutions.

Q: What are some of the ways the Sales Engineering team has displayed BullsEye’s core values?

• By wearing our Fireman’s Cap daily and don’t mind jumping in the mud.
• We’re quick to make any changes when a client brings something to our attention.
• We are always client-facing and are mindful of this with all our interactions.

Q: What are some of the Sales Engineering team’s recent accomplishments?

• Salesforce client/SE assignment cleanup.
• Being the continuity for partners and clients of a Revenue department that has had lots of growth and changes.