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VoIP Communications Services – A Cloud Above the Rest

As business leaders navigate through the COVID-19 pandemic, they are learning a variety of new processes, systems and approaches to keep their businesses as normal and stable as possible. This ranges from managing and supporting employees working remotely to the bandwidth and security of their infrastructure.

 For some, it even opened their eyes to issues with the foundation on which their communications systems are built. Because the pandemic has affected every industry, those companies with traditional copper analog service (often referred to as POTS or plain old telephone service) may have experienced limited resources to address repairs or install new lines. Service providers simply didn’t have the capacity to address needs in a timely manner – in some cases it could take up to 90 days to install a new line. On top of that, companies were hampered because they did not have the ability to redirect calls to an alternate location.

However, those companies with hosted and/or cloud-based voice over internet protocol (VoIP) systems didn’t encounter these challenges. Why? Because VoIP uses data networks, not hard wiring. Your communications services run over the Internet and can be accessed and managed via a portal from anywhere. Like any technology hosted VoIP has evolved through the years with reliability and quality seeing significant improvement from early versions. And with 5G wireless technology being introduced, hosted VoIP connectivity has the potential to be even faster and available to any device with access to a 5G capable router.

The Benefits Go On and On

There are many reasons why businesses, especially those with multiple locations, should consider VoIP:

  • Flexibility – Regardless of carrier, your administrator has centralized control over all services through a web portal.
  • Standard Features – Most VoIP services include music on hold, voicemail, call forwarding and call transfer, functions traditional lines simply can’t do.
  • Advanced Features – Though not included in standard packages, there are a variety of special features hosted VoIP technology can offer businesses:
    • Auto Attendant – automatically directs and transfers calls to an extension without the need for a human operator.
    • Extension Monitoring – monitor the status of an extension and perform a desired action by pressing a single button.
    • Shared Call Appearance – one line or number can appear on multiple handsets.
    • Find Me Follow Me – if a call isn’t answered at one handset, set parameters to ring at additional handsets until it is answered.
    • Unified Communications (UC) – integration of various enterprise communication methods, including video calling/conferencing, email, instant messaging, etc. into a single platform so you have an office presence on your mobile phone, tablet and/or laptop.
    • Remote Office – allows you to use your home phone, your cell phone or even a hotel phone as your business phone – it directs all calls coming to your business phone to ring the remote office phone. By using a Click-To-Dial-enabled client, you can make phone calls from this remote phone and have them billed to your business.
  • Significant Cost Savings – Depending on the market, companies can see up to a 30% cost savings compared to POTS.

Hosted VoIP with BullsEye

With nationwide reach, BullsEye allows clients to manage an entire telephony web portal through a single provider – helping to reduce costs and adding feature functionality. In addition, our team of experts have a broad VoIP product portfolio to help you find the best solution for your business

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